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Support Services

Always There.
Always Ready.

Your 24/7 Lifeline
for IT Resilience.

What We Deliver

End-to-end infrastructure support for networks, datacenters, and cloud ecosystems.

01

Network & Datacenter Excellence

SLA-based network monitoring, hardware maintenance, and disaster recovery planning.
Virtualisation and storage management to ensure uptime and scalability.

02

Security Fortification

On-site engineers for firewall configurations, penetration testing, and data encryption.
Implementation of NIST, ISO 27001, and GDPR frameworks across applications and databases.

03

Cloud & Hybrid Integration

Deployments on AWS and Azure, hybrid cloud readiness assessments, and migration strategies. Passive site surveys and wireless network planning for seamless integration.

Uninterrupted Operations, Guaranteed

Identiqa’s Support Services provide round-the-clock resolution for network outages, cloud latency, and legacy system bottlenecks. Our certified engineers conduct passive site surveys to assess 5G readiness, troubleshoot Kubernetes clusters, and optimise VMware environments for peak performance.

For datacenters, we offer hardware maintenance, hyper-converged infrastructure (HCI) upgrades, and disaster recovery drills to ensure 99.99% uptime. In cloud environments, we manage migrations, monitor resource utilisation, and resolve configuration issues on AWS and Azure. With scope-based contracts and granular SLAs, we ensure your infrastructure remains agile, compliant, and aligned with business objectives—whether supporting legacy systems or deploying AI-ready environments.

Your 24/7 IT Backbone—Unmatched Support for Business Continuity.

Ensure uptime, security, and operational efficiency with expert-led IT support.